Warranty & Returns

1. Warranty

All of our products have a 1 year warranty (one year). If the customer experiences any problems while using the product the customer can contact us at any time for support where we will try to resolve the customer's issue as quickly as possible. This warranty is given to the original purchaser and valid throughout the warranty period. If a hardware defect arises within the warranty period, we will repair the product at no charge or exchange the product with a product that is new or is at least functionally equivalent to the original product.

If the product was handled fairly and as outlined in the accommpanying user manual and it stopped to function, we will replace it. The return shipping and handling expenses are paid by the customer.

If the received device is damaged or defective or missing any of its accessories, if proper handling and maintenance instructions were not followed the warranty will not be valid and costs will need to be covered by the customer for the repair of the damaged item and for the shipping and handling expenses. Such items may be subject to a restocking fee.

The product will fall under warranty, if it has developed a problem out of its normal operating parameters and satisfies the following conditions:

  • The product is still under the warranty period
  • The product has been handled properly and according to provided usage instructions
  • The product has been maintained and stored as per instruction provided in the manual

The warranty will not cover:

  • Misuse of the product, not following the instructions provided and outlined in the accompanying manual
  • Water damage, Fire damage, Lightning damage, or other damages resulting from natural phenomenons
  • Any other improper handling of the device that would result in damage to the device from the user
  • Using improper, unsupported and/or faulty third-party accessories resulting in damage to the product

Under warranty the product will be serviced for free, without any Service or Replacement Parts cost to the customer. The customer is responsible for initial shipping charges. Return shipping will be covered by us.
Please note: The product is the customer's responsibility until our service center receives it. We strongly recommend the product be thoroughly packed, in its original packaging, and shipped with trackable mail. We will not be responsible for damage during transport or lost shipments.

2. Product Returns

Returns are accepted within 14 days after the product has been received. The customer must during that period send a written e-mail requesting the return of the product before sending the package back to us to recieve a valid RMA number and any additional instructions and documentation for the safe return of the product.

Issued RMA's are valid for 10 days only and the product must be returned in that time frame. The RMA's cannot be extended or reissued.

Products returned without a RMA number will be rejected and returned to the customer without being processed. The customer is responsible for the item until it is delivered back to our return center and must be returned in full-working order, undamaged. The customer is responsible for the return costs.

The item must be returned in its original packaging with all the included accessories and in an undamaged state. When requesting a Refund the items must be in full-working order, without scratches or any usage marks, in the same condition as when they were received. Any damages to the product or other visual marks or torn or damaged accessories, badly and poorly packaged returned items may be subject to a restocking fee and will prevent us from issuing a full refund to the customer.

Shipping costs from the initial order are non-refundable.

Customers are responsible for shipping charges and any risk of loss on all return shipments. It is recommended that the return shipments be returned with traceable (registered) shipping and safely packed as the return item is the customers responsibility until we receive it at our return center. We shall not be liable for shipments lost during transport.

3. Out of Warranty Service

In the case of Out of Warranty service a service fee will be required to be covered for labor time and replacement parts. The invoice will have to be paid before the product is serviced. If the bill is not paid in-full and before its due-date the product will be returned to the customer without repair and to the customers cost. If we do not hear from the customer in 30 days since the receipt of the product, it will be considered abandoned and may be scrapped and disposed of on our part.

Please note: The minimum assessment & handling fee will be applied to all returned products for out of warranty repair.

A RMA number is required, please contact us to receive it. The RMA number is used to insure proper tracking of received materials. Shippments arriving at our service center which do not include a RMA number will not be accepted.